Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
May 17, 2020 10:11:47 AM by Emily C
I am trying to verify my phone number but it says it's being used by another account. Please help immediately. Thank you.
May 17, 2020 03:56:07 PM by Joanne P
Hi Emily,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Feb 24, 2020 04:31:27 AM by Jason G
Hello, I am in the process of creating an account but when I reach the last window to enter in phone information, I get a message that says a phone number already exists. I don't know how that can be considering I never created an account before. Can anyone please assist me in resolving this matter? Thank you very much. - Jason
Feb 24, 2020 04:34:49 AM by Goran V
Hi Jason,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your application. Thank you.
May 17, 2020 09:54:14 PM by Jeanette A
I'm having the same issue. It's saying I can't use my phone number as it is already associated with another account. But I have not created another account.
May 17, 2020 10:34:54 PM by AleksandarD A
Hi Jeanette,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 18, 2020 08:47:24 AM by Jigon K
I am trying to sign up for Upwork, but it says my phone number is already in use. Could you delete the existing one?
May 18, 2020 09:43:07 AM by AleksandarD A
Hi Jigon,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 18, 2020 11:45:16 AM by Kim C
This is my first time signing up for Upwork (and using my information). My phone number is relatively new as well.
I was going through the sign up process and it notified me that my phone number is being used by another account (again this is my first time ever using Upwork).
How do I correct this issue and remove my phone number from the account that I've never known about?
Thanks in advance for all of your help
May 18, 2020 12:24:43 PM by AleksandarD A
Hi Kim,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 18, 2020 02:55:01 PM by Teresa F
I'm re-igniting my profile:
After updating my photo
your site asks for my phone number
and when I enter it
it says i've not confirmed it
it will not let me continue
it will not accept my phone number
"You failed to verify this phone number. Please provide a different number."
please help
May 18, 2020 03:05:37 PM by AleksandarD A
Hi Theresa,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 19, 2020 11:37:30 AM by Rachel F
Hello,
I am trying to activate my account and after I provide my mobile number (with country code), clicking "Verify Phone Number" does not do anything. The window does not close and I have not received a text message. Is there any way to get this to send?
Thanks!
May 19, 2020 01:19:46 PM by Bojan S
Thank you for reaching out to us, Rachel.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 20, 2020 08:18:27 AM by Enmanuel R
Signed up to upwork, not receiving the text message verification.
May 20, 2020 08:40:47 AM by Bojan S
Thank you for reaching out to us, Enmanuel.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 20, 2020 08:56:11 AM Edited May 20, 2020 10:04:08 AM by Bojan S
I to am having this issue please help. And thank you in advance.
**Edited for community guidelines**
May 20, 2020 10:07:20 AM by Bojan S
Hi Desirea,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
May 20, 2020 08:53:58 AM Edited May 20, 2020 10:04:41 AM by Bojan S
Please someone help me I am creating my profile and it gets to my mobile number which is predilled I try and change it (since it says to provide another number) but once I type in the new number and hit verify it refills with old number and its a nightmare of a circle I cant get out of. Wah wah someone please help me so i can get my profile posted.
**Edited for community guidelines**
May 20, 2020 12:15:06 PM by Paola L
I can't complete my profile because it says my mobile phone number cannot be verified.
May 20, 2020 12:56:16 PM by Bojan S
Thank you for reaching out to us, Paola.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
May 20, 2020 02:39:17 PM by Adam H
Whatup, I haven't received the code for my cellphone folks? I'm new here.
May 20, 2020 03:05:59 PM by Bojan S
Thank you for reaching out to us, Adam.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 22, 2020 10:47:19 AM by Chisa S
I have problem about "Enter security code".I got 6-digit code from your text message, but web asked "Enter 5-digit code here". I just get error message.
May 22, 2020 11:27:38 AM by Bojan S
Thank you for reaching out to us, Chisa.
One of our team members will reach out to you directly to assist you with your verification process.