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I didn't receive a text message verification code

Active Member
Melissa C Member Since: Sep 11, 2019
1111 of 1,354

I am trying to create an Upwork profile as a new user and when I get to the part where I need to verify my phone number, I get an error message saying that I failed to verify my phone number and to try another one. There doesn't seem to be any work-around. Please advise. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1112 of 1,354

Thank you for reaching out to us, Melissa.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Desirae W Member Since: Sep 12, 2019
1113 of 1,354

Apologies, but I am also having the same issue. I have also cleaned out my cache and swapped browsers. I get to the phone number, and once I type it in, it claims I need more digits and stays highlighted in red. I am unable to get past this step. May I have some help with this?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1114 of 1,354

Thank you for reaching out to us, Desirae.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Dan R Member Since: Sep 12, 2019
1115 of 1,354

Hello, I am having the same issue. Can you help me as well? I get an error when trying to get an sms sent to my number and never get the sms.**Edited for community guidelines**

THank you. 

Dan

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1116 of 1,354

Thank you for reaching out to us, Dan.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Emily M Member Since: Sep 12, 2019
1117 of 1,354

Hello,

I'm trying to create a new account, however, the phone number page of the profile set up will not send my phone the code. I've tried on two different numbers. And there is no way to bypass this part of the sign-up process without entering the verification code.

Thank you!

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1118 of 1,354

Hi Emily,

 

I checked this for you and it looks like you successfully verified your phone number. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Andrew E Member Since: Sep 13, 2019
1119 of 1,354

Hello! I cannot complete my profile because UpWork thinks my phone number is verified but is also saying it is not. 

 

I cannot change my number for another code because UpWork thinks my phone number is already verified. Most of it is complete, but I cannot view any jobs because of this issue or apply for anything due to this issue. I also cannot change my profile photo (to a more professional one) without having a complete profile, so this issue is problematic.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1120 of 1,354

Thank you for reaching out to us, Andrew.

 

One of our team members will reach out to you directly to assist you with your concerns. 

~ Bojan
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