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I didn't receive a text message verification code

Active Member
Crystal B Member Since: Sep 15, 2019
1121 of 1,345
 
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1122 of 1,345

Hi Crystal,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

~ Aleksandar
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Active Member
Julian T Member Since: Sep 15, 2019
1123 of 1,345

I entered my phone number to receive the verification code, and when I enter the code it takes me to the same page but this time it says that phone number is not verified. I resend it, but the code text box is now grayed out. What do I do?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1124 of 1,345

Hi Julian,

 

One of our team members will reach out to you directly via support ticket and assist you further, thanks.


-Joanne
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Active Member
Abiodun O Member Since: Sep 15, 2019
1125 of 1,345

I am having the same issue.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1126 of 1,345

Hi Abiodun, 


A member of the Customer Support Team will reach out to you to assist you with your concern. 


-Avery
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Active Member
Amna H Member Since: Sep 16, 2019
1127 of 1,345

Hi,

 

Piggy backing on to this thread.

 

I'm trying to raise a complaint as I haven't received my verification code on my phone. Quite frustrating as I just started setting up my profile and want to just get on with it!

 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1128 of 1,345

Thank you for reaching out to us, Amna.

 

One of our team members will reach out to you directly via support ticket to assist you with your phone verification process. 

~ Bojan
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Active Member
Austin H Member Since: Sep 17, 2019
1129 of 1,345

I just got the email that my account is now live. I clicked the confirm your account button. It takes me to the create your profile information page. I complete and check the information and move onto verifying the phone number. Now it says that my phone number can't be verified as it is being used in another profile which can't be true. Not sure how to fix this. 

 

Best,

 

Austin

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1130 of 1,345

Hi Austin,

 

Thanks for reaching out to us. I sent you a PM with more information regarding your request.

 

Thank you.

~ Aleksandar
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