I didn't receive a text message verification code

[Slyde B]

Hi there,
Hope all is well.
My concern for not getting the verification code thru text is with my Upwork account associated to **Edited for Community Guidelines** not this email. I hope you would understand. Thank you.
Regards,Slyde B.

[Enjoli D]

Need help. Can't enter phone number in step 11 of profile.

[Luiggi R]

Hi Enjoli,

Can you please confirm if you're getting any error message? Is it telling you the phone number is in use? Please, let me know so I can assist you further.

Thank you.

[Raissa L]

Me too! I'm in the process of creating my Upwork Profile and am having an issue with verifying my phone number. When I get to the point where I need to verify my phone number, I get the following error message: "You failed to verify this phone number. Please provide a different number." When I try to input a different number, it automatically defaults to the original phone number. Please help! 

[Bojan S]

Hi Raissa,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you for reaching out to us. 

[Marcus U]

Could you please help me with the same issue.

[Nina K]

Hi Marcus,

We'll have a member of the team reach out to you directly to assist you with this.

[Marcus U]

Hello,

I still haven't received support from Upwork yet.  Any idea how long it takes?

Thanks,

Marcus Ulloa

[Nina K]

Hi Marcus,

I apologize for the delay in our team reaching back out to you. I have requested again that one of our team members get in touch with you as soon as possible but in the mean time, please try to clear your cache and cookies and remove and re-add your phone number again before attempting to generate another code. If this doesn't solve it, our support team will be able to further assist you as soon as you receive their support ticket.

[Jamie M]

Hi Nina,

I also did not recieive a verification code. Would someone be able to contact me to sort this out?

Thank you!

Jamie