Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

I didn't receive a text message verification code

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1351 of 2,887

Hi Sid,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. 

 

Please check this help article for more information on how to update your profile photo.

 

Thank you!


~ Bojan
Untitled
Highlighted
Active Member
Kaci E Member Since: Sep 29, 2019
1352 of 2,887

I am creating a freelance profile, but cannot verify my account via text, as I'm traveling in Vietnam and w/o cell phone access at the moment. Can I verify my identity through email or another means?

Highlighted
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1353 of 2,887

Hi Kaci,

 

I shared your concern with the team and one of our team members will reach out to you directly via support ticket to assist you further in completing the verification process. Thanks!


-Joanne
Untitled
Highlighted
Active Member
Nursultan A Member Since: Sep 29, 2019
1354 of 2,887

Hello everyone. I recently registered on UpWork. I have a problem with my phone number verification. I've verified my phone number once, but it didn't work. Now I have this: Screen Shot 2019-09-29 at 4.42.39 PM.jpg

 

 

 

 

 

 

 

 

 

 

 

Then when I push "Go to Enter Code", I get this:Screen Shot 2019-09-29 at 4.43.58 PM.jpg

 

 

 

 

 

 

 

When I click the "Resend" button, I don't get any message. If I click "Change", I get the same result as on the first image.

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1355 of 2,887

Hi Nursultan, 

I will go ahead and share your account information with the Customer Support Team so that they can get back to you and assist you further.


-Avery
Untitled
Highlighted
Active Member
Mary M Member Since: Sep 30, 2019
1356 of 2,887

I am in the midst of completing my profile. Upwork has asked me to verify my phone number. Upwork states that my phone number is in use already. I have no other accounts. Please assist in verifying my phone number.

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1357 of 2,887

Hi Mary,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!


~ Bojan
Untitled
Highlighted
Active Member
Ridwan T Member Since: Sep 30, 2019
1358 of 2,887

I can’t receive activation code from my celluler message to veryfication my phone number at upwork. At the time i resend the code for 2nd times, upwork say can’t procsess, please Contact support team. I have been send request ticket to the upwork team support five hours ago for this problem, until now there was no answer from the support team.

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1359 of 2,887

Hi Ridwan, 

I can see that you already have an open ticket regarding your issue. I have followed up with the team so that they can get back to you and assist you through your open ticket. 


-Avery
Untitled
Highlighted
Active Member
Andrea G Member Since: Jul 16, 2019
1360 of 2,887

I am stuck on the phone verifcation page and it will not send me a code.