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I didn't receive a text message verification code

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1381 of 2,971

Thank you for reaching out to us, Alison.

 

One of our team members will reach out to you directly via email to assist you with your phone verification process. 

~ Bojan
Upwork
beckynelson13
Active Member
Rebecca N Member Since: Oct 4, 2019
1382 of 2,971

After creating my Profile, I entered my phone number in order to receive a verification code. When I select the "Verify Phone Number", nothing happens. I have tried deleting history, restarting, trying different browsers...nothing seems to help. Will someone from the support team please contact me and correct this?

 

**Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1383 of 2,971

Hi Rebecca,

 

Thanks for reaching out to us. Please update your phone number to include the country code as well. For more information, please check out this help article.

 

Thank you.

~ Aleksandar
Upwork
beckynelson13
Active Member
Rebecca N Member Since: Oct 4, 2019
1384 of 2,971

I received an email on Oct 4, 2019 indicating the below message, however nobody has reached out to me with a support ticket. And yes I have checked my junk folder. And FYI including a country code in the phone number hasn't resolved the issue.

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1385 of 2,971

Hi Rebecca,

 

I`m sorry about the delay with this. Our team is reaching out to you as we speak and will assist you further directly via ticket/email. Thank you.

~ Goran
Upwork
danmckenzie
Active Member
Dan M Member Since: Oct 5, 2019
1386 of 2,971

On the online application, the button 'Verify Phone Number' on the 'Set a security phone number' doesn't seem to be working in either Chrome or Safari.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1387 of 2,971

Hi Dan,

 

Thanks for reaching out to us. I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further with phone verification.

Thank you.

~ Aleksandar
Upwork
tannercheek
Active Member
Tanner C Member Since: Oct 5, 2019
1388 of 2,971

I live in the UK but I have a US phone number. When creating a profile and entering a phone number for verification, the site automatically adds +44 in front of my phone number and I can't change it.

 

I also can't temporarily change my country so that I can verify my number either. 

 

Consider adding the ability to change the country code on the registration form for phone numbers.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1389 of 2,971

Hi Tanner,

 

One of our team members will reach out to you directly via a support ticket to assist you further with verifying your phone number. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
Upwork
edward_hackett
Active Member
Edward H Member Since: Oct 5, 2019
1390 of 2,971

I have a cell phone from outside the country and it's not receiving the verification text from Upwork. How can I get around this?

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