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I didn't receive a text message verification code

ashleighdakin
Active Member
Ashleigh D Member Since: Oct 6, 2019
1401 of 2,969
Thank you!
mcewen-sharkey
Active Member
Mark M Member Since: Oct 7, 2019
1402 of 2,969

I am having the same problem. Tried Chrome, Safari and also the mobile app. When I push "Verify Phone Number" nothing happens.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1403 of 2,969

Thank you for reaching out to us, Sharkey.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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mcewen-sharkey
Active Member
Mark M Member Since: Oct 7, 2019
1404 of 2,969
Okay, thank you!
eric_krueger
Active Member
Eric K Member Since: Oct 7, 2019
1405 of 2,969

I am trying to finish my profile, but the Verify Phone Number button is not doing anything. I have tried in three different browsers (Safari, Firefox, Chrome - all up to date) and have also tried clearing the cache, cookies, etc. Hasn't helped. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1406 of 2,969

Thank you for reaching out to us, Eric.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.


~ Bojan
Untitled
eric_krueger
Active Member
Eric K Member Since: Oct 7, 2019
1407 of 2,969

Ok, thanks.

dariabarkai
Active Member
Daria B Member Since: Oct 7, 2019
1408 of 2,969

I am trying to update my profile. When I click "next" and enter my phone number for verification, nothing happens. I click the green "Verify Phone Number", but no action registers, and I am not receiving any message to my phone. I have tried on both Safari and Chrome.

 

**Edited for community guidelines**

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1409 of 2,969

Hi Daria,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 


~ Bojan
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carolay1
Active Member
Johana C G Member Since: Oct 8, 2019
1410 of 2,969

Hi,

 

I too need someone to assist with the phone verification. I have tried many times over many days with the correct phone number, but I never receive a text. I did a request a couple of weeks ago, but there's no clear way to go back to it. It was Request #26593657. Can you help please?

 

Thanks,

Caro

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