Thank you for reaching out to us, Catherine.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
My phone number I still use is locked into an old service purchasing account I had with a company I am no longer with. The email belongs to the company so I cannot easily do an account with that now, but, my number is stuck in that account and it is not letting me finalize creating a personal account now.
Hi, I'm having a similar issue. I used my personal phone number to verify an account at my previous employer. Now when I try to create my own personal Upwork account, the system is saying my number is being used by another account. I've asked my previous employer to remove me from the team in Upwork, but it's still not working. Can you please help?
I was unable to locate the account you are referring to. On Upwork, users are only allowed on account. In this case, the other account needs to be closed. If you have the time, please send me a private message with the details of your old account so that I can look into it.
I've been trying to set up an account and I got through all of the steps to set up my profile except the last one. When I tried to enter in my phone number, it says, "This number is being used by another account." I have never set up an Upwork account in the past. How do I fix this? I don't have any other numbers to send a code to.
I checked and was able to locate another account with a similar name to you. I'm not sure if you may have created this account, but I'll share this with the Customer Support Team so that they can reach out to you and assist you further with your concern.