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I didn't receive a text message verification code

Active Member
Ahnaf Z Member Since: Dec 8, 2018
141 of 1,376

I haven't received a text verification code either. I've tried on multiple days, from my pc and my phone. Please help.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
142 of 1,376

Hi Ahnaf, 


A member of the Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
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Active Member
Alison Z Member Since: Nov 8, 2018
143 of 1,376

No matter how many times I submit my phone number (it's the correct, US number), I'm not receiving any texts/verification codes.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
144 of 1,376

Hi Alison,

 

One of our team members will reach out to you via ticket and assist you further with the verification code, thank you.


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Active Member
Kathryn P Member Since: Dec 2, 2018
145 of 1,376

Hi Goran, I have the same issue. I click and click and never get a text verification code which is preventing me from getting into my account. Thank you. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
146 of 1,376

Hi Kathryn, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 


-Avery
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Active Member
Carl W Member Since: Feb 5, 2018
147 of 1,376

I am in the process of filling out all of the necessary fields so that I can begin looking for work as a freelancer on upwork. However, there is a step that asks for your phone number and it says that a 5-digit verification code will be sent to your phone. I have entered my phone number several times now and am yet to recive the 5-digit code. Can anyone help me with this, as I have already invested a good bit of time up to this point and the system will not let me go any further until I have this 5-digit code. Thanks

Moderator
Avery O Moderator Member Since: Nov 23, 2015
148 of 1,376

Hi Carl, 


I went ahead and asked the Customer Support Team to reach out to you to assist you. You should receive an email from one of our Customer Support Agents to help you further.


-Avery
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Active Member
Mary L Member Since: Mar 1, 2018
149 of 1,376

I am having the same issue. 

Community Guru
Ryan C Member Since: Feb 3, 2017
150 of 1,376

Hello Mary,

 

I have escalated your concern. One of our team members will reach out to you shortly. Thank you!


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