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I didn't receive a text message verification code

Active Member
Edward P Member Since: Nov 20, 2019
1501 of 1,547

Avery,

 

Can you help me please?  I can't seem to complete my profile setup.  I get to the part with the phone number, enter my number and nothing happens.  I don't get any texts.  I went to enable phone verification in privacy settings and it told me that too many text were attempted to be set to my number and need to have it reset by customer support.  Can you help me complete my setup please?

 

Thanks very much.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1502 of 1,547

Thank you for reaching out to us, Edward.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Audrey C Member Since: Nov 20, 2019
1503 of 1,547

Hello,

 

I am new to Upwork and am trying to create a profile, but it says my number is already in use. However, I have never made another account and only discovered this website today. If I could get some assistance that would be wonderful.

 

Audrey Casadonte

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1504 of 1,547

Thank you for reaching out to us, Audrey.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Jacob H Member Since: Nov 20, 2019
1505 of 1,547
I’ve had this as well! The number is correct Smiley Sad
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1506 of 1,547

Hi Jacob, 

I have shared your account information with the Customer Support Team so that they can assisg you further. While waiting for an email from them, I would suggest that you try filling in your number in this format - 1234 123456, to see if the issue persists. 

I would also like to suggest that you fill-in your address by typing in the "Start typing your address" field, and choosing your adddress from the options in the drop-down. This should auto-populate all fields of the address section. If the city field does not auto-populate after following the steps above, please type-in your city before submitting your profile for review. 

 

Screen Shot 2019-11-21 at 10.51.16 AM.png


-Avery
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Active Member
Molly G Member Since: Nov 21, 2019
1507 of 1,547
I have tried several times and am not getting the verification code. I have a US number and it is typed in correctly.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1508 of 1,547

Thank you for reaching out to us, Molly.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Erika B Member Since: Nov 21, 2019
1509 of 1,547
Hello, I am having the same issue. I’ve retired several times and am not receiving a code. Thanks in advance for your help!
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1510 of 1,547

Hi Erika,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
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