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I didn't receive a text message verification code

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1551 of 2,961

Hi Richard,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with verification.

Thank you.

~ Aleksandar
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Active Member
Lihan F Member Since: Nov 4, 2019
1552 of 2,961
Hello
Like many other users I haven’t relieved my verification code through text and have tried all suggestions. Please let me know what I can do.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1553 of 2,961

Hi Lihan,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!


~ Bojan
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Active Member
Asish M Member Since: Nov 4, 2019
1554 of 2,961

hello,

 

I cannot enter a new number as every time I put it my number and press verify it says 

You failed to verify this phone number. Please provide a different number.

and then it switches the number i entered back to my old number. can you please help with this.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1555 of 2,961

Hi Asish, 

I apologise for the inconvenience. I've shared your account information with the Customer Support Team so that they can reach out to you and assist you further with your concern. 


-Avery
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Active Member
Michelle W Member Since: Mar 10, 2019
1556 of 2,961

I have also not received a text verification for my phone number. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1557 of 2,961

Thank you for reaching out to us, Michelle.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Isabel F Member Since: Nov 5, 2019
1558 of 2,961

My phone number is associated with an old closed account.

Help.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1559 of 2,961

Hi Isabel, 


I'll go ahead and share your account information with the Customer Support Team so that they can get in touch with you and assist you further with your concern. 


-Avery
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Active Member
Meirav L Member Since: Nov 6, 2019
1560 of 2,961

When I go to set up my account, I can't click on the button to verify my phone number

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