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I didn't receive a text message verification code

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Active Member
Leexan H Member Since: Jan 6, 2020
151 of 2,875

I never received my text verification code either.  Can someone assist me with this?  Thank you.  

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
152 of 2,875

Hi Xan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Catherine Y Member Since: Jan 12, 2020
153 of 2,875

I'm having this issue as well. I've tried different browsers, clearing my cookies and cache, and still am not receiving a code. I've verified my number through security settings but still am not able to proceed from my profile setup page without this secondary code. 

 

Thanks!

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
154 of 2,875

Hi Catherine,

 

One of our agents will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Max F Member Since: Jan 13, 2020
155 of 2,875

Hello,

 

I am experiencing this issue as well. Could a member of the support team reach out to me?

 

Best,

Max

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
156 of 2,875

Thank you for reaching out to us, Max.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Brianne Y Member Since: Jan 24, 2020
157 of 2,875

I entered a phone number to receive a verification code and have yet to receive the code. Please help.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
158 of 2,875

Hi Brianne,

 

One of our team members will reach out to you via a support ticket and will assist you in verifying your phone number. Thank you.


-Joanne
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Active Member
Danielle R Member Since: Jan 27, 2020
159 of 2,875
I’m having this issue as well. Can someone please help me?
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
160 of 2,875

Hi Danielle,

 

It looks like you were able to successfully complete your phone verification process. Feel free to reach back to us if you still need any assistance, we're here to help! 

 

Thank you!


~ Bojan
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