Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

I didn't receive a text message verification code

Highlighted
Active Member
Zed B Member Since: Mar 9, 2018
151 of 2,090

Hi. Please help, I have the same problem.

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
152 of 2,090

Hi Zed,

One of our agents will reach out to you and assist you further, thank you!


Untitled
Highlighted
Active Member
Jennifer B Member Since: May 10, 2018
153 of 2,090

How do we submit a request for help if we are having this problem, too? I don't see a request for support anywhere. In other words, I need help with this also!

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
154 of 2,090

Hi Jennifer, and Sara, 


Please expect the Customer Support Team to reach out to you separately to assist you. 


-Avery
Untitled
Highlighted
Active Member
Sara H Member Since: May 10, 2018
155 of 2,090

I'm creating my profile and am not receiving a verification code via text. It is a valid number and I've tried multiple times. Thank you for your assistance!

Highlighted
Active Member
Bryce S Member Since: May 16, 2018
156 of 2,090

I have not received a verification text. Could someone contact me? 

Thanks. 

Highlighted
Community Guru
Nina K Member Since: Nov 29, 2017
157 of 2,090

Hi Bryce,

We'll have one of our agents get in touch with you to assist you with this. Thanks!

~Nina
Highlighted
Active Member
Kristi Z Member Since: Aug 5, 2018
158 of 2,090

I am also experiencing this problem. I would like to complete my registration and application, but have not recieved a varification code. 

Thank you for any help you can provide. 

Highlighted
Community Guru
Jo-An B Member Since: Aug 2, 2016
159 of 2,090

Hi Kristi,

We'll have one of our agents get in touch with you to assist you with the verification process. Thanks!

~ Jo-An

Untitled
Highlighted
Active Member
Kristi Z Member Since: Aug 5, 2018
160 of 2,090

A potential solution for anyone who'd like to try before commenting here - my solution was to try another internet browser. I initially used Chrome and was unable to send the code, but Safari got it on the first try.

Best of luck.

TOP KUDOED MEMBERS