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I didn't receive a text message verification code

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Active Member
Scott N Member Since: Dec 25, 2019
1721 of 2,896

Creating a new account, but upon entering my phone number the Verify Phone Number never works. How do I proceed to the next screen?

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Active Member
Haribabu S Member Since: Dec 25, 2019
1722 of 2,896
Hi sir good morning
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1723 of 2,896

Hi Scott, 


I checked your account and can see that this issue is being investigated further through a support ticket. Feel free to update the same ticket thread if you have further questions about your concern. 


-Avery
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Active Member
Jessica P Member Since: Dec 26, 2019
1724 of 2,896

Hello! I am having the same issue with verifying my phone number after updating some info on my account. I have logged in on two different browsers, on two different computers, and I have used two different phone numbers each time. I am putting my number in with the area code and without any dashes but not receiving the verification message. 

Thanks!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1725 of 2,896

Hi Jessica, 


A member of the Customer Support Team will reach out to you to assist you further with your concern.


-Avery
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Active Member
Deep A Member Since: Dec 27, 2019
1726 of 2,896

please help its asking for phone code but I'm not getting the text from upwork

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Community Guru
Jennifer M Member Since: May 17, 2015
1727 of 2,896

oooh boy. What a day in the forum.

 

So many thoughts here but cannot say.

 

It seems Upwork no longer accepts internets numbers. Would you say you probably tried to use something like Google Voice? Would that be a close assumption?

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Active Member
Deep A Member Since: Dec 27, 2019
1728 of 2,896

Thanks. No its my number through a phone plan. 

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Active Member
Deep A Member Since: Dec 27, 2019
1729 of 2,896

Hi I am still not getting the text and could not open up the support ticket as well. Please help. Thanks.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1730 of 2,896

Hi Deep,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!


~ Bojan
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