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I didn't receive a text message verification code

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1891 of 2,961

Hi Sara-Beth, 

I'll share your concern with the Customer Support Team so that they can reach out to you and assist you with resolving this issue. 


-Avery
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Active Member
Meagan G Member Since: Feb 4, 2020
1892 of 2,961

For some reason, when I try to verify my phone number it says it is linked to another account. I don't recall having another account. Can you help please? 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1893 of 2,961

Hi Meagan, 

A member of the Customer Support Team will reach out to you to assist you with your concern. 


-Avery
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Active Member
Michael P Member Since: Feb 4, 2020
1894 of 2,961

I may have created an upwork account but don't recall. I'm unable to complete my account due to my mobile number already being registered. Please help

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1895 of 2,961

Hi Michael, 

I checked your account and it looks like you have already completed phone verification. Are you still being requested to verify your number?


-Avery
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Active Member
Michael P Member Since: Feb 4, 2020
1896 of 2,961
I used a different phone number so I could complete my registration. My
personal cell number is in use and I wasn't able to proceed using that
one. Am I okay to provide that phone number to you so you can look it up?
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1897 of 2,961

Hi Michael, 


For privacy reasons, I wouldn't recommend sharing your number here. I'll share your concern with the Customer Support Team so that they can reach out to you and assist you further.


-Avery
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Active Member
James C Member Since: Feb 5, 2020
1898 of 2,961

Hi

I don't receive a text message when registering. I've tried numerous times. Can you help?

 

Thanks

 

James

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1899 of 2,961

Hi James,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!


~ Bojan
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Active Member
Adam Z Member Since: Feb 5, 2020
1900 of 2,961

I can't verify my phone number. I'm getting this message: You failed to verify this phone number. Please provide a different number.

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