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I didn't receive a text message verification code

Active Member
Cordell P Member Since: May 11, 2018
11 of 257
I tried to complete my profile and it is not sending me the verification code.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
12 of 257

Hi Cordell 


The Customer Support Team has confirmed that you were able to verify your mobile number already. Let us know if there is anything else we can help you with!


-Avery
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Active Member
Joseph F Member Since: Aug 22, 2018
13 of 257

I am experiencing the same issue. I have tried to get the code sent via multiple browsers with different phone numbers.  Still nothing.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
14 of 257

Hi Joseph,

 

One of our team members will reach out to you directly and assist you further, thank you!

~ Bojan
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Active Member
Emmanuel R Member Since: Dec 19, 2018
15 of 257

Was this problem ever solved? i still cant get a text message

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
16 of 257

Hi Emmanuel,

 

We'll have one of our team members reach out to you directly and assist you further with your phone verification process, thank you.

~ Bojan
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Active Member
Jessica W Member Since: Jan 16, 2019
17 of 257

Same issue as previous posters, have not recieved verification code, using Chrome on a Mac and have cleared cookies, tried re-sending twice, and nothing. Why is this verification code necessary? Seems like it would only be necessary if you were selling contact information? 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
18 of 257

Hi Jessica, 

To help protect our users and our site, every interaction goes through a Security Verification Process, and the phone verification is one step in doing this. 

I'll have a member of the Customer Support Team reach out to you through email to assist you further with your phone verification. 


-Avery
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Active Member
Jessica W Member Since: Jan 16, 2019
19 of 257
Thank you, I'm sure you can understand my concern, with personal online
security being a priority.
Active Member
William W Member Since: Aug 6, 2018
20 of 257

I am having this issue as well.  When I click the link to send the code nothing happens.  

 

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