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I didn't receive a text message verification code

charles617
Active Member
Charles L Member Since: May 5, 2020
2331 of 2,969
Not receiving the pin via text to verify phone number...tried multiple times
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2332 of 2,969

Hi Charles,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 


~ Bojan
Untitled
freyssinier-jp
Active Member
Jean Paul F Member Since: May 5, 2020
2333 of 2,969

Hello,

I have tried a number of times using Chrome and also in the Android app, but once I enter my phone number and click on "Send verification code" nothing happens.

Please advise.

Thank you,

Jean Paul

 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2334 of 2,969

Hi Jean, 

I apologize for the inconvenience this has caused you. A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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derekv1
Active Member
Derek V Member Since: May 5, 2020
2335 of 2,969

nevermind . problem solved.

jdmcmullin
Active Member
Josh M Member Since: Aug 9, 2019
2336 of 2,969

When I choose the option to send a confirmation code to my cell  phone, the button does not work.

I've tried different web browsers.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2337 of 2,969

Hi Josh, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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burkemary2014
Active Member
Mary B Member Since: May 6, 2020
2338 of 2,969

Hello, on the "Create profile" page when I click the button to verify my phone number nothing happens, so I cannot move forward in creating my account. I've seen many other people have had this issue What can I do?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2339 of 2,969

Hi Mary,

 

A member of the Customer Support Team will reach out to you to assist you further.


-Avery
Untitled
hendersonkristin
Active Member
Kristin H Member Since: May 7, 2020
2340 of 2,969

Hello

 

I am trying to create new profile. it asks to verify phone number and I enter in my cell phone number click okay, then it says " You have not verified that number. please enter a new number" without sending a notification. I enter in a different phone number and it does the same thing.