Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

I didn't receive a text message verification code

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2381 of 2,969

Hi Jeanette,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Untitled
jkangx322
Active Member
Jigon K Member Since: May 18, 2020
2382 of 2,969

I am trying to sign up for Upwork, but it says my phone number is already in use. Could you delete the existing one?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2383 of 2,969

Hi Jigon,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Untitled
75cb5f18
Active Member
Kim C Member Since: May 18, 2020
2384 of 2,969

This is my first time signing up for Upwork (and using my information). My phone number is relatively new as well.

 

I was going through the sign up process and it notified me that my phone number is being used by another account (again this is my first time ever using Upwork).

 

How do I correct this issue and remove my phone number from the account that I've never known about?

 

Thanks in advance for all of your help

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2385 of 2,969

Hi Kim,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
couplescoach
Active Member
Teresa F Member Since: May 18, 2020
2386 of 2,969

I'm re-igniting my profile:

After updating my photo

your site asks for my phone number

and when I enter it

it says i've not confirmed it

it will not let me continue

it will not accept my phone number

 

"You failed to verify this phone number. Please provide a different number."

 

please help

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2387 of 2,969

Hi Theresa,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Untitled
rachel-fearon
Active Member
Rachel F Member Since: May 19, 2020
2388 of 2,969

Hello,

 

I am trying to activate my account and after I provide my mobile number (with country code), clicking "Verify Phone Number" does not do anything. The window does not close and I have not received a text message. Is there any way to get this to send?

 

Thanks!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2389 of 2,969

Thank you for reaching out to us, Rachel.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
Untitled
13b9043e
Active Member
Enmanuel R Member Since: May 20, 2020
2390 of 2,969

Signed up to upwork, not receiving the text message verification.