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I didn't receive a text message verification code

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2381 of 2,548

Hi Valentina,

 

It looks like you were able to successfully verify your phone number just recently. Feel free to reach back to us if you still need any assistance.

 

Thank you!


~ Bojan
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Active Member
Iurii R Member Since: May 26, 2020
2382 of 2,548

I want to add for account verification my phone (one linked to PE) but I can't add it due to invalid country code.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2383 of 2,548

Hi Iurii,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.


~ Bojan
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Active Member
Iurii R Member Since: May 26, 2020
2384 of 2,548

Thank you, Bojan but I don't have changes after I clear cache - to be specific - I want to edit a "span.country-code"  element but it is locked and I can't edit it.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2385 of 2,548

Hi Iurii,

 

One of our team members will reach out to you directly to assist you with your verification process. 

 

Thank you for your patience. 


~ Bojan
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Active Member
Alex D Member Since: May 27, 2020
2386 of 2,548

Hello,

I am having this same issue, can someone from the support team please contact me?

Thank you,

Alexandra Dorn

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2387 of 2,548

Thank you for reaching out to us, Alex.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Sydney S Member Since: May 28, 2020
2388 of 2,548

I created my account yesterday and it says my phone number is being used by another account--I used to have a different Upwork account that I went in and deleted yesterday, but it still won't let me put my phone number in my new (this) account.

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Community Guru
Petra R Member Since: Aug 3, 2011
2389 of 2,548

Sydney S wrote:

I created my account yesterday and it says my phone number is being used by another account--I used to have a different Upwork account that I went in and deleted yesterday, but it still won't let me put my phone number in my new (this) account.


That's because you are not allowed to have another account. You need to delete your new account and have our original account opened again. That (the original account) is the only account you are ever allowed to have.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2390 of 2,548

Hi Sydney,

 

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Please click on my name and send me a PM with more information about the account you closed. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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