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I didn't receive a text message verification code

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Active Member
Queenie May V Member Since: Feb 22, 2020
2521 of 2,548

I dont have access anymore to the phone number associated in my account. How can I change this if there is a security code that is being send to that old number whenever I try changing my phone number in the settings?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2522 of 2,548

Hi Queenie May,

 

One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Christian R Member Since: Jul 31, 2020
2523 of 2,548

My phone was stolen and i need to change my phone number, but when I open it on the settings menu. it says " Text message verification on my old number " how can I change that when it's already lost. need help ASAP. 

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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2524 of 2,548

Hi Christian,

 

Someone from our team will reach out to you via support ticket to assist you further.

 

Thanks!

~Andrea
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Jack B Member Since: Aug 1, 2020
2525 of 2,548
I'm trying to set up my account but am also not receiving the code that I need for verification via text, any help?
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Joanne Marie P Moderator Member Since: Nov 26, 2017
2526 of 2,548

Hi Jack,

 

One of our team members will reach out and assist you directly in verifying your phone number via a support ticket. Thank you!

 


-Joanne
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Joshua P Member Since: Aug 1, 2020
2527 of 2,548

Hi there,

I had made an Upwork profile in college, but I believe that account is still associated with my phone number. I have, unfortunately, discarded the password to that email. I am just hoping to either change the email of my old account or dissociate my phone number with the old account and start anew. Whichever option that works with your protocols will work for me. I'd be happy to verify ID with a specialist.

I appreciate your time in assisting with my stupid question and look forward to a solution at your convenience.

Thanks - Josh

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2528 of 2,548

Hi Joshua,

 

One of our agents will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Brian M Member Since: Aug 2, 2020
2529 of 2,548

I am also running into this issue when setting up my profile. Please advise

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2530 of 2,548

Hi Brian,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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