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I didn't receive a text message verification code

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Active Member
Brian M Member Since: Aug 2, 2020
2541 of 2,691

I am also running into this issue when setting up my profile. Please advise

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2542 of 2,691

Hi Brian,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Active Member
Tim D Member Since: Aug 3, 2020
2543 of 2,691

Hi I cant complete registration as it says my cell phone number is already in use?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2544 of 2,691

Thank you for reaching out to us, Tim.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Jordan B Member Since: Aug 3, 2020
2545 of 2,691

I am in the process of creating a new account on Upwork and setting up my profile. I am on the final step where it asks for your phone number and I am getting the error message that my phone number is already in use. I would like to know how I will be able to use my phone number on this current account for verification purposes. Thanks so much!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2546 of 2,691

Hi Jordan,

 

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. If you have any previous accounts, please click on my name and send me a PM with more information about these so that I can assist you accordingly.


~ Bojan
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Active Member
Sebastian G Member Since: Nov 9, 2018
2547 of 2,691

Hello,

 

I lost my mobile phone and can't login to my account. How can I access my account without mobile phone? At the moment I have no phone.

 

Kind regards,

Sebastian

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Employee
Mike J Employee Member Since: Mar 18, 2019
2548 of 2,691

Hi Sebastian,

 

Thank you for your message. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thanks,

Mike J. | Jr. Program Manager, Talent Succes


Best,
Mike J. | Jr. Program Manager, Talent Success
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Active Member
Spencer B Member Since: Aug 4, 2020
2549 of 2,691

I am also having this issue, Could someone from support please reach out to me?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2550 of 2,691

Hi Spencer,

 

One of our agents will reach out and assist you directly via a support ticket. Thank you. 


-Joanne
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