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I didn't receive a text message verification code

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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2561 of 2,940

Hi Christian,

 

Someone from our team will reach out to you via support ticket to assist you further.

 

Thanks!

~Andrea
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Active Member
Jack B Member Since: Aug 1, 2020
2562 of 2,940
I'm trying to set up my account but am also not receiving the code that I need for verification via text, any help?
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Joanne Marie P Moderator Member Since: Nov 26, 2017
2563 of 2,940

Hi Jack,

 

One of our team members will reach out and assist you directly in verifying your phone number via a support ticket. Thank you!

 


-Joanne
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Active Member
Joshua P Member Since: Aug 1, 2020
2564 of 2,940

Hi there,

I had made an Upwork profile in college, but I believe that account is still associated with my phone number. I have, unfortunately, discarded the password to that email. I am just hoping to either change the email of my old account or dissociate my phone number with the old account and start anew. Whichever option that works with your protocols will work for me. I'd be happy to verify ID with a specialist.

I appreciate your time in assisting with my stupid question and look forward to a solution at your convenience.

Thanks - Josh

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2565 of 2,940

Hi Joshua,

 

One of our agents will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Brian M Member Since: Aug 2, 2020
2566 of 2,940

I am also running into this issue when setting up my profile. Please advise

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Aleksandar D Moderator Member Since: Mar 23, 2019
2567 of 2,940

Hi Brian,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thank you.

~ Aleksandar
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Active Member
Tim D Member Since: Aug 3, 2020
2568 of 2,940

Hi I cant complete registration as it says my cell phone number is already in use?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2569 of 2,940

Thank you for reaching out to us, Tim.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Jordan B Member Since: Aug 3, 2020
2570 of 2,940

I am in the process of creating a new account on Upwork and setting up my profile. I am on the final step where it asks for your phone number and I am getting the error message that my phone number is already in use. I would like to know how I will be able to use my phone number on this current account for verification purposes. Thanks so much!

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