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I didn't receive a text message verification code

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2571 of 2,946

Hi Jordan,

 

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. If you have any previous accounts, please click on my name and send me a PM with more information about these so that I can assist you accordingly.


~ Bojan
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Active Member
Sebastian G Member Since: Nov 9, 2018
2572 of 2,946

Hello,

 

I lost my mobile phone and can't login to my account. How can I access my account without mobile phone? At the moment I have no phone.

 

Kind regards,

Sebastian

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Upwork Staff
Mike J Upwork Staff Member Since: Mar 18, 2019
2573 of 2,946

Hi Sebastian,

 

Thank you for your message. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

 

Thanks,

Mike J. | Jr. Program Manager, Talent Succes


Best,
Mike J. | Jr. Program Manager, Talent Success
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Active Member
Jennifer Rose F Member Since: May 13, 2016
2574 of 2,946

Hi I have a problem in getting paid because I choose "Get Paid" it will prompt a verification code to my old cellphone number which is almost lost. And I already edit my cellphone number in Upwork almost early in 3 months but they are not updating my cellphone number. How can I change my new contact or cellphone number so that the verification code will be sent to my new cellphone number. Please give an action on these I want to get paid on the work I done

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2575 of 2,946

Hi Jennifer,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

~ Aleksandar
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Active Member
Spencer B Member Since: Aug 4, 2020
2576 of 2,946

I am also having this issue, Could someone from support please reach out to me?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2577 of 2,946

Hi Spencer,

 

One of our agents will reach out and assist you directly via a support ticket. Thank you. 


-Joanne
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Active Member
Jorge H Member Since: Dec 13, 2016
2578 of 2,946

I did lost my phone, and need to change to other phone number, please can you help me? Thanks.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2579 of 2,946

Hi Jorge,

 

One of our team members will reach out to you via a support ticket and assist you further. Thank you. 


-Joanne
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Active Member
Reham G Member Since: Oct 21, 2020
2580 of 2,946

I moved from one country to another the service is not working here how to change my mobile number to my current country number 

 

 

thank you,