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I didn't receive a text message verification code

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2831 of 2,969

Hi Peyton,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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quinndior
Active Member
Ma Rowena N Member Since: Jan 19, 2018
2832 of 2,969

Hi there, I need to update my contact number. The old number is in my account and I can't get access for verification because of that. Is there anyone who can help me to fix this?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2833 of 2,969

Hi Ma Rowena,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 


~ Bojan
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c_slyter
Active Member
Cheryl S Member Since: Oct 14, 2020
2834 of 2,969

Cheryl slyter- Need support agent to close old account in order to verify my telephone number

jr-translation
Community Guru
Jennifer R Member Since: Sep 15, 2017
2835 of 2,969

Cheryl S wrote:

Cheryl slyter- Need support agent to close old account in order to verify my telephone number


You are only allowed to have one account.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2836 of 2,969

Hi Cheryl,

 

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with the username and the email address of your old account? I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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daniel_nunn
Active Member
Daniel N Member Since: Oct 14, 2020
2837 of 2,969

Hi. I tried to verify my phone number today. It said that another account uses that number. I need this fixed for my new account on upwork

 

Thank you,

Daniel

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2838 of 2,969

Hi Daniel,

 

We'll have one of our agents reach out to you directly to assist you with your verification process.

 

Thank you for reaching out to us.


~ Bojan
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mills_heather
Active Member
Heather M Member Since: Oct 14, 2020
2839 of 2,969
I keep getting the message my number is being used by another account. I do t think I have another account. Please someone help.
Heather
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2840 of 2,969

Hi Heather, 

 

One of our team members will assist you directly via a support ticket in verifying your phone number. 


-Joanne
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