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I didn't receive a text message verification code

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2831 of 2,857

Thank you for reaching out to us, Youstina.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 


~ Bojan
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Active Member
Ivanrex G Member Since: Feb 1, 2016
2832 of 2,857

Hi, everytime i attempt to go to settings and change my number, it asked my ONE TIME PIN. How can I cahnge it if it has been lost, please help since I need to get paid. But I cannot continue to process my pay out.

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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
2833 of 2,857

Hi Ivanrex, 

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola

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Active Member
Ivanrex G Member Since: Feb 1, 2016
2834 of 2,857

ok thanks looking forward.

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Active Member
Alireza R Member Since: Oct 17, 2020
2835 of 2,857

hi 

i am new in upwork

I have completed all the registration sections, but the verification code will not be sent to the phone. Please help me. i am from cambridge and my mobile number is from england.

 

best regards

 

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2836 of 2,857

Hi Alireza,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Alireza R Member Since: Oct 17, 2020
2837 of 2,857

thank you so much for your consideration. 

can i send message in your direct ? 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2838 of 2,857

Hi Alireza,

 

If you were referring to sending me a private message, then yes, feel free to do that. If you were referring to responding on the ticket, yes as well. Once our team reaches out to you via a support ticket, you can message the team directly on the ticket.

 

Thank you.

~ Aleksandar
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Active Member
Alex K Member Since: Aug 16, 2020
2839 of 2,857

Hello,

 

I deleted the two-step authenticator app I was using on my phone by mistake.

Now I can not access my account anymore.

 

Thank you for your help,

KHALIL Alex

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2840 of 2,857

Hi Alex,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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