I didn't receive a text message verification code

[Joanne Marie P]

Hi Randi,

I've escalated your concern to our team, and one of our agents will reach out and assist you in verifying your phone number. 

[Audrey K]

I am unable to change the email on my account - I had an account with an email that I want to use but I no longer have the phone associated with that account for verficiation. I can't receive verification code on the phone I don't have so I can't reset password so I can't access my account. I tried setting up a new account with a different email address so I could change the email address in that account to the email address I want to use but it won't let me change it to that email address because it's already in use (with the account I previously set up that I can no longer access because I no longer have the phone on the account). PLEASE HELP! The robot chat was no help!

[Joanne Marie P]

Hi Audrey,

I checked your account and it looks like you have already submitted a support ticket to the team. One of our agents will update your ticket to assist you directly in accessing your account. 

[Liz C]

Hello,

I'm setting up my account and when it comes to account verification via phone number it says my number is attached to another account. I tried logging in with previous emails but they are not registered with UpWork, so not sure why my number is in the system? 

Please Advise.

[Joanne Marie P]

Hi Liz,

I've escalated your concern to our team. One of our team members will reach out and assist you directly via a support ticket. 

[Christopher W]

I recently updated my phone number and now I'm unable to sign because the verification code is being to sent my old number. How can update my number if I don't have the old number anymore?

[Joanne Marie P]

Hi Christopher,

I've shared your concern to our team, and one of our agents will reach out and assist you directly via a support ticket. 

[Nick M]

Hello,

I was attempting  to set up my freelancer profile but got stuck on the phone number verification page. It indicates that my phone number is already connected to an account, even though I have never set up an upwork account before. How can I remedy this?

Thanks,

Nick

[Joanne Marie P]

Hi Nick,

I've shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[Joyce V]

Hello,

I would like to get into the settings of my account. However, when I try to I am asked to enter a code for a phone number that I no longer have control of. I would like to update my phone number, but I can't. How can I access my settings and change my phone number?

Thank