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I didn't receive a text message verification code

Active Member
Sandy G Member Since: Jul 14, 2018
301 of 1,462

Hi, I am currently experiencing the same problem.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
302 of 1,462

Hi Sandy,

 

I'm sorry for the trouble. A member of our team will reach out to assist you with this issue via email. Thank you!


-Joanne
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Active Member
Zachary G Member Since: Jul 25, 2018
303 of 1,462

I am having the same problem

Community Guru
Ryan C Member Since: Feb 3, 2017
304 of 1,462

Hello Zachary,

 

I have escalated your concern with the team. One of our team representatives will reach out to you shortly. Please check your email inbox or check directly here.

 

Thank you.


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Active Member
Riku Y Member Since: Dec 25, 2018
305 of 1,462

I am signing up and I am at the stage where it asks, "next, you'll be asked to verify your phone number for added security." I click "continue" and then I enter my phone number, but when I click "verify phone number" nothing happens. I have tried clearing cookies, tried 3 different browsers and 3 different devices, but nothing is working. Can somebody help me?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
306 of 1,462

Hi Riku, 

 

I've shared your account information with the Customer Support Team and they will reach out to you to assist you with your issue.


-Avery
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Active Member
Tammy M Member Since: Dec 26, 2018
307 of 1,462

I pushed the verify phone number button and keep receing message in red "

You failed to verify this phone number. Please provide a different number."

. Will someone from the admin team please contact me. 

 

I have already tried a different broswer before and cleared the cookies on this one (Chrome), as well as re-entering my phone number, and nothing worked. I still have not received a verification text. I know I am receiving text messages from other sources though.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
308 of 1,462

Hi Tammy,

 

We'll have one of our agents reach out to you directly via support ticket and assist you further with your phone verification process, thank you.

~ Bojan
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Active Member
Ron M Member Since: Dec 28, 2018
309 of 1,462

Hello,

 I'm trying to set up a Freelancer account but when asked to verify my phone number I never do receive a verification code text (5-digit code). 

Thanks

Ron **Edited for community guidelines**

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
310 of 1,462

Hi Ron,

 

We'll have one of our agents reach out to you directly and assist you further with your phone verification process, thank you.

~ Bojan
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