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I didn't receive a text message verification code

Moderator
Avery O Moderator Member Since: Nov 23, 2015
361 of 597

Hi Trey, 

A member of the Customer Support Team will get in touch with you to assist you with your verification. 


-Avery
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Active Member
Andi C Member Since: Apr 30, 2019
362 of 597

Hi, i cannot get the phone verification text so i can finish setting up my account can someone help please?

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
363 of 597

Hi Andi,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.


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Active Member
Amber J Member Since: Feb 17, 2019
364 of 597

At one point, I had tried to create an Upwork account and used my phone number. To my knowledge, the account never went through the entire process. Well, now I am trying to create a new account and cannot verify my phone number because "this number is already being used with another profile." I've tried to see if maybe I could get into the previous profile, but the site is not recognizing any of the possible email addresses. What can I do at this juncture? 

Community Guru
Mary H Member Since: Jul 21, 2018
365 of 597

Hi Amber, 

 

One of our team members will reach out to you directly via ticket and assist you further with completing the phone verification process, thank you.

- Mary
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Active Member
Erdem C Member Since: Feb 18, 2019
366 of 597

I haven't receive the verification text and retried for resend a couple of times. I still haven't received the text but the resend option disappeared now. Is it possible to resend it?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
367 of 597

Hi Erdem,

 

One of our team members will reach out to you directly to assist you with your phone verification process. Thank you for reaching out to us. 

~ Bojan
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Active Member
Abigail B Member Since: Feb 18, 2019
368 of 597

Hello! I received two verification pins to my phone and neither worked. I've tried to clear my cache/cookies, use safari instead of Chrome, resend etc and it keeps saying  "Sorry, something went wrong, please contact support."

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
369 of 597

Hi Abigail,

 

We'll have one of our agents reach out to you via support ticket to assist you with your phone verification process, thank you for reaching out to us. 

~ Bojan
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Active Member
Gerard P Member Since: Feb 18, 2019
370 of 597

Hello,

I am trying to create an account but when I am about to verify my phone number this error shows up: "We're sorry, but something went wrong. Please try again or contact support"
What can I do to complete this process?

Thank you.

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