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I didn't receive a text message verification code

Active Member
Eduardo M Member Since: Dec 31, 2018
361 of 1,886

 Hello, I am not receiving phone verification code.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
362 of 1,886

Hi Eduardo,

 

We'll have one of our team members reach out to you via support ticket and assist you directly with your phone verification process, thank you.

~ Bojan
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Active Member
Eduardo M Member Since: Dec 31, 2018
363 of 1,886

Hello, I signed up today but I haven't recieved the phone verification text and can't procceed with creating my profile.

Active Member
Jessica N Member Since: Jan 5, 2019
364 of 1,886

Hi  - I am having the same issue. I did try different browsers and cleared my cookies/history.

 

The button to verify the phone number is not working. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
365 of 1,886

Thank you for reaching out to us, Jessica. One of our team members will reach out to you directly and assist you with your phone verification process.

~ Bojan
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Active Member
Jillian D Member Since: Dec 29, 2018
366 of 1,886
Hi Jessica,

Thank you for your assistance, but I received my code a few hours after I
signed up. Thank you anyways, but I no longer need your assistance.

Thank you for your help!
Active Member
Korey B Member Since: Jan 7, 2019
367 of 1,886

Hi Upwork Team,

 

During account creation, I am receiving a message stating I failed to verify the phone number being used and to try a different phone number. I keep trying different numbers but receive the same message. 

 

Please advise on how I can verify the account. 

 

Thanks!

 

 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
368 of 1,886

Hi Korey, 

 

We'll have one of our agents reach out to you directly and assist with the verification. 

You'll get an email notification about it shortly.

~ Valeria
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
369 of 1,886

Hi Brandon,

 

One of our customer support agents will be reaching out to you via email to assist you with phone verification. Thanks!


-Joanne
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Active Member
Vicky T Member Since: Jan 10, 2019
370 of 1,886

I am also unable to receive a text message verification code. When I click on the "Continue" button, it prompts me for a phone number, but nothing happens. I have tried clearing the cache and using a different browser, but it still doesn't work. So basically I am stuck at my profile page, and cannot continue with anything.

 

Can someone please reach out to me and tell me how to fix this?

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