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I didn't receive a text message verification code

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
411 of 2,971

Hi Jake, 


I've shared this with the Customer Support Team and they will get back to you through an email to assist you further.


~ Avery
Upwork
designsbylorise
Active Member
Lorise D Member Since: Dec 27, 2018
412 of 2,971

Hello, I cannot receive texts, yet I still have to confirm my new account. I can only receive messages via email, how can I do this when this is not an option?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
413 of 2,971

Hi Lorise,

 

One of our team members will reach out to you via ticket and assist you further with verifying your phone, thank you.

~ Goran
Upwork
jilldaniels8
Active Member
Jillian D Member Since: Dec 29, 2018
414 of 2,971

Hi, I am also trying to join Upwork but I am not receiving a code after entering my number into the prompt. I waited for a while but I never received a code. Is there anyway I can get in contact with support so I can get that resolved?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
415 of 2,971

Hi Jillian,

 

One of our team members will reach out to you directly and assist you further with your phone verification process. Thank you for reaching out to us.

~ Bojan
Upwork
jilldaniels8
Active Member
Jillian D Member Since: Dec 29, 2018
416 of 2,971
Hi there,

I just received a text verification code, thank you for your assistance!
Thanks,
Jillian Daniels
senano13
Active Member
Stephanie E Member Since: Dec 30, 2018
417 of 2,971
I am experiencing the same issue. I have tried clearing out my browser and tried different internet browsers, but nothing happens after I enter my telephone number and click the green “Verify Phone Number” button. Any support would be greatly appreciated so that I can complete my profile.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
418 of 2,971

Hi Stephanie,

 

I've shared your concern with our team and one of our agents will reach out to you directly to assist you further with your phone verification process. Thank you.

~ Bojan
Upwork
jexrex
Active Member
Jezreel L Member Since: Dec 30, 2018
419 of 2,971

I'm having the exact same issue when trying to complete my profile; I'm on Chrome and have tried other browsers, and am also entering it in the format suggested on the thread, but have not received any text messages.  Please help, thanks!

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
420 of 2,971

Hi Jezreel,

One of our agents will reach out to you directly to assist you further with your phone verification process. Thank you.

~ Jo-An

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