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I didn't receive a text message verification code

emobe
Active Member
Eduardo M Member Since: Dec 31, 2018
421 of 2,969

 Hello, I am not receiving phone verification code.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
422 of 2,969

Hi Eduardo,

 

We'll have one of our team members reach out to you via support ticket and assist you directly with your phone verification process, thank you.


~ Bojan
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emobe
Active Member
Eduardo M Member Since: Dec 31, 2018
423 of 2,969

Hello, I signed up today but I haven't recieved the phone verification text and can't procceed with creating my profile.

jessicalnewell
Active Member
Jessica N Member Since: Jan 5, 2019
424 of 2,969

Hi  - I am having the same issue. I did try different browsers and cleared my cookies/history.

 

The button to verify the phone number is not working. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
425 of 2,969

Thank you for reaching out to us, Jessica. One of our team members will reach out to you directly and assist you with your phone verification process.


~ Bojan
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jilldaniels8
Active Member
Jillian D Member Since: Dec 29, 2018
426 of 2,969
Hi Jessica,

Thank you for your assistance, but I received my code a few hours after I
signed up. Thank you anyways, but I no longer need your assistance.

Thank you for your help!
korey_bennett
Active Member
Korey B Member Since: Jan 7, 2019
427 of 2,969

Hi Upwork Team,

 

During account creation, I am receiving a message stating I failed to verify the phone number being used and to try a different phone number. I keep trying different numbers but receive the same message. 

 

Please advise on how I can verify the account. 

 

Thanks!

 

 

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
428 of 2,969

Hi Korey, 

 

We'll have one of our agents reach out to you directly and assist with the verification. 

You'll get an email notification about it shortly.

~ Valeria
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tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
429 of 2,969

Hi Brandon,

 

One of our customer support agents will be reaching out to you via email to assist you with phone verification. Thanks!


-Joanne
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vturn
Active Member
Vicky T Member Since: Jan 10, 2019
430 of 2,969

I am also unable to receive a text message verification code. When I click on the "Continue" button, it prompts me for a phone number, but nothing happens. I have tried clearing the cache and using a different browser, but it still doesn't work. So basically I am stuck at my profile page, and cannot continue with anything.

 

Can someone please reach out to me and tell me how to fix this?