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I didn't receive a text message verification code

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Active Member
Maurita C Member Since: Jan 16, 2019
421 of 2,558

I have just singed up, filled up the forms but I am stuck cause I did not receive the code to verify my phone number. Please help!!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
422 of 2,558

Hi Maurita,

 

I checked this for you and it looks like your phone number was successfully verified. Could you please clear your cache and cookies and/or try to use a different browser to log in to your account and check if the issue persists after this. Please let us know if it does and our team will assist you further. Thank you.


~ Bojan
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Active Member
Tyler S Member Since: Jan 18, 2019
423 of 2,558

Hello!

 

I am also having an issue where I input my phone number into the field and press "verify phone number" and nothing is happening. 

 

If someone could assist me as well, that would be tremendous. 

 

Thank you in advance

Tyler

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
424 of 2,558

Hi Narcisa, 

 

I have followed this up with the team reviewing your case. I apologise for the delay. 


-Avery
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Active Member
Alina K Member Since: Jan 20, 2019
425 of 2,558
I am unable to verify my number. I tried 2 numbers but didnt recevie any text. Can you please call on my number instead to verify it.
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
426 of 2,558

Hi Alina, 


The Customer Support Team will reach out to you to assist you with your phone verification.


-Avery
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Active Member
Nicole St John H Member Since: Jan 22, 2019
427 of 2,558

Hi All,

 

I'm having issues verifying my phone number to complete my profile. I've tried multiple times over the course of a few weeks, and and clicking the button to send the verification code never does anything. I've also already completed the 2-step authorization, which includes verifying my phone number, but for a different purpose I guess. 

Help bot told me to open a help ticket, which I cant seem to find the prompt for. Would like to get this resovled in the near future so that my profile can begin to be reviewed for work. 

 

Thanks,

Nicole

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
428 of 2,558

Hi Nicole St John,

 

We'll have one of our team members reach out to you directly and assist you with the phone verification process, thank you.


~ Bojan
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Nicole St John H Member Since: Jan 22, 2019
429 of 2,558
Thank you so much!
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Lauren D Member Since: Jan 22, 2019
430 of 2,558

I am trying to complete my profile and the text phone verification process is not working. I tried a different browser as well as clearing the cookies on my computer and it still isn't working. I can't move forward with completing my profile until this step is complete, please help.