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I didn't receive a text message verification code

Active Member
Tomor R Member Since: Mar 12, 2019
431 of 678

Thx, I did not fix the issue!

Avery O Moderator Member Since: Nov 23, 2015
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Hi Tomor, 

I'm sorry for the inconvenience. The Customer Support Team will reach out to you to assist you with your phone verification.

Active Member
Aaron T Member Since: Mar 16, 2019
433 of 678


I just registered, it follows with "Next, you'll be asked to verify your phone number for added security."


When I get there, I enter my number, the field is green to click, but nothing happens, and I can't move on.


Any advice?

Active Member
Aaron T Member Since: Mar 16, 2019
434 of 678

Also, I've tried all browsers and regular troubleshooting. Is there anyway to do email verification?

Joanne Marie P Moderator Member Since: Nov 26, 2017
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Hi Aaron,


A member of our customer support team will reach out to you directly to assist you in verifying your phone number. Thank you!

Active Member
Andrew Z Member Since: Mar 16, 2019
436 of 678


I have entered all the information to complete my profile however I am having trouble with phone verification. I am currently staying in Ukraine however I live in the United States and have United States citizenship. My American phone number cannot receive text messages from abroad so I am unable to verify my phone number via text message. Is there any other way I can verify? 

Riri A Moderator Member Since: Jul 21, 2018
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Hi Andrew, 


Thank you for letting us know about this. I have reached out to our customer support for your account. One of our team members will contact you directly via email with your request. 

~ Riri
Active Member
Veronica M Member Since: Mar 18, 2019
438 of 678



I'm having the same problem. When I try to verify my phone number to create a profile, I put my number in and click the "verify phone number" button but nothing happens. I've tried different browsers and clearning my cache and cookies, but neither seemed to help.


Any advice you can provide would be much appreicated! Smiley Happy Thank you.

Bojan S Moderator Member Since: Mar 9, 2018
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Hi Veronica,


One of our agents will reach out to you directly to assist you with your phone verification process.


Thank you.

~ Bojan
Active Member
David C Member Since: Mar 18, 2019
440 of 678

I've followed the suggested tips to get the phone verification portion of my new account to work, but I still haven't received a verification text. I've changed browsers and deleted the history, but the problem is the same and I've been unable to proceed. Thank you for helping.