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I didn't receive a text message verification code

Active Member
Zed B Member Since: Mar 9, 2018
41 of 250

Hi. Please help, I have the same problem.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
42 of 250

Hi Zed,

One of our agents will reach out to you and assist you further, thank you!


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Active Member
Jennifer B Member Since: May 10, 2018
43 of 250

How do we submit a request for help if we are having this problem, too? I don't see a request for support anywhere. In other words, I need help with this also!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
44 of 250

Hi Jennifer, and Sara, 


Please expect the Customer Support Team to reach out to you separately to assist you. 


-Avery
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Active Member
Sara H Member Since: May 10, 2018
45 of 250

I'm creating my profile and am not receiving a verification code via text. It is a valid number and I've tried multiple times. Thank you for your assistance!

Active Member
Bryce S Member Since: May 16, 2018
46 of 250

I have not received a verification text. Could someone contact me? 

Thanks. 

Community Guru
Nina K Member Since: Nov 29, 2017
47 of 250

Hi Bryce,

We'll have one of our agents get in touch with you to assist you with this. Thanks!

~Nina
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Active Member
Kristi Z Member Since: Aug 5, 2018
48 of 250

I am also experiencing this problem. I would like to complete my registration and application, but have not recieved a varification code. 

Thank you for any help you can provide. 

Moderator
Jo-An B Moderator Member Since: Aug 2, 2016
49 of 250

Hi Kristi,

We'll have one of our agents get in touch with you to assist you with the verification process. Thanks!

~ Jo-An

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Active Member
Kristi Z Member Since: Aug 5, 2018
50 of 250

A potential solution for anyone who'd like to try before commenting here - my solution was to try another internet browser. I initially used Chrome and was unable to send the code, but Safari got it on the first try.

Best of luck.

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