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I didn't receive a text message verification code

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Active Member
Thomas C Member Since: Mar 12, 2020
51 of 2,085

I just created my profile, and am unable to continue because I never receive the verification text code.  My number is entered correctly.  I tried the resend until that choice disappeared.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
52 of 2,085

Hi Thomas,

 

I checked and it looks like you already successfully verified your phone number. Feel free to reach back to us if you still need any assistance, we're here to help!

 

Thank you!

~ Bojan
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Jessica W Member Since: Jan 16, 2019
53 of 2,085

Same issue as previous posters, have not recieved verification code, using Chrome on a Mac and have cleared cookies, tried re-sending twice, and nothing. Why is this verification code necessary? Seems like it would only be necessary if you were selling contact information? 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
54 of 2,085

Hi Jessica, 

To help protect our users and our site, every interaction goes through a Security Verification Process, and the phone verification is one step in doing this. 

I'll have a member of the Customer Support Team reach out to you through email to assist you further with your phone verification. 


-Avery
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Active Member
Jessica W Member Since: Jan 16, 2019
55 of 2,085
Thank you, I'm sure you can understand my concern, with personal online
security being a priority.
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Active Member
Ian I Member Since: Feb 13, 2019
56 of 2,085

Hi, 

 

I am having the same issue, when I click the verify button it doesn't seem to do anything, are you able to help?

 

Thanks

Ian

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
57 of 2,085

Hi Ian,

 

One of our agents will reach out to you shortly to assist you further with your phone verification process, thank you for reaching out to us. 

~ Bojan
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Georgia R Member Since: Jul 22, 2019
58 of 2,085

Hi,

 

I still haven't recieved a verification code.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
59 of 2,085

Thank you for reaching out to us, Georgia.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Jennifer R Member Since: Feb 11, 2019
60 of 2,085

I did this and nothing changed.

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