I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[muhammdeid]

Hello There
I hope you are saved and well.

I have traveled from Saudi Arabia to Egypt and I want to change my phone number. text message verification has been sent to the Saudi number phone. I tried to change the number, but it also sends activation to the Saudi number and I am currently in Egypt.

Can you help me to change my phone number?

Thank you.

[tinker_bell3]

Hi Muhammad,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[muhammdeid]

Thanks, Joanne.

[3f4cf199]

Hello, I am having difficulty completing my account profile. On step 10, it asks for my phone number, and I get an error message saying that my phone number is in use. However I received a verification number via text from Upwork that was needed to verify my phone number. Thank you in advance for your assistance.

[tinker_bell3]

Hi Rora, 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[sabritrilingual]

Hello there

I've got the same problem. Living in the UK, but got an Italian phone number atm so cannot verify my profile. Can you please assist with that?

[djondinium]

Hi Sabrina,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[jingariks]

Hi, 

When I am entering my phone number "for verification purposes" it says that this number is being used by another account. This is the only number that I have and I would like some help, please. 

Much appreciated!

[djondinium]

Hi Sofi,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[extosolutions]

Cannot verify the phone number.  Please help with the issue

[bstojadinovic]

Hi Kirill,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you for reaching out to us. 

[allypogi]

The inputed phone number on my upwork is not working anymore and I plan on changing my current number on upwork but I can't verify my account when getting on the verify page as it sends a code on the number that's not working anymore. Is there any other way to verify my account? E-mail address perhaps?

[tinker_bell3]

Hi Ally,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[buswindowpoetry]

Hi friends! 

I'd appreciate your advice assistance. I tried to withdraw my available funds just today and I am asked for a code from my old mobile phone (which I lost). I tried updating my settings but the moment I clicked on settings, I am still asked for a code sent to the same old number. 

Thank you.

Sincerely,

Kristine

[tinker_bell3]

Hi Kristine,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[mikebasos10]

Hi, 

My phone can't receive text messages. Because of this, I can't enter security code to submit my profile for approval. Can someone help me please?

Thanks,

Mike B.

[bstojadinovic]

Thank you for reaching out to us, Michael.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[jacariataylor]

I have never used this before. This is my first time. I went to type in my phone number and it said that someone is already using my number for an account

[bstojadinovic]

Hi Jacaria,

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

[sj-shihab]

I want to update my old phone number with new one as I don't have that number now. I updated in settings>contact info> phone number. But when a place a proposal it sends a message in my old number and when I wanted to change there it said too many attempts. Can you guys fix this out

[bstojadinovic]

Hi Shihab,

One of our team members will reach out to you directly to assist you with your request.

Thank you for reaching out to us. 

[irvabarca6778]

Hi I have a problem with my upwork account.

I was in Philippines before I made this upwork account and use my phone number which is a PH Phone number before, now my problem. I moved in US and live here already and I want to login using upwork app but they ask for code which they sent to my phone number in philippines. Anyone had the same problem? How to fix this.

Any comment/suggestion would be appreciated.  

[bstojadinovic]

Hi Irvin,

We'll have one of our agents reach out to you directly to assist you with updating your phone number. 

Thank you for reaching out to us. 

[640a47a8]

Good Day Upwork Team,

I would like to ask for your assistance in helping me change my contact details. I've tried changing it several times but I am still not receiving any code/s on my new phone number. I already edited everything and it is still the same.

Thank you

[bstojadinovic]

Hi Ailen Perrin,

One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number. 

Thank you for reaching out to us. 

[omarlopez123]

Hey, just recently my phone number expired and i have no access to my account settings as i can't receive a verification text. Is there a way i can solve the issue? I can't change my phone number because it's asking for the code sent to my expired sim number. I just need to change my phone number.

Thanks.

[tinker_bell3]

Hi Omar,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[omarlopez123]

Hi, everytime i go to my job and click get paid, and other options on my account it's asking for my verification code sent on my number. Sadly i don't have access to it anymore because my number expired. Can someone help me on this ? I already filed a ticket but it's been almost a day i'm waiting for the reply of the support team. 

Thanks!

[tinker_bell3]

Hi Omar Shariff,

I followed up with the team that's handling your case, and one of our agents will update your ticket to assist you further. Thank you for your patience. 

[omarlopez123]

Hi Joanne, Yes please follow it up because it's been almost 2 days since her last reply. and i really need to fix this asap. Thank you 

[603aa5fb]

Please, I need assistance with a way to verify my phone number here. Thanks. 

[bstojadinovic]

Hi Belynda,

I checked and it doesn't look like you are required to complete the phone verification process at the moment. The team will let you know if there is a need for any verification process in the future.

[af792128]

***FINALLY SOLVED VIA EMAIL CONFIRMATION***


Hello,

 I do not receive text message to go to settings and withdraw my earnings.

Any official can help?

Thanks in advance.

[swallace195]

I have also not received the SMS. Could someone please help? Thank you.

[bstojadinovic]

Thank you for reaching out to us, Sara.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[neographic_gfx]

I am making a new account, and as far as I know I have closed all of the other ones I can think of. However when verifying my new account it says that my phone number is still being used, so I need to get this resolved. Thanks for your time. 

[tinker_bell3]

Hi Adam,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[qmfvupwork]

I dont have access anymore to the phone number associated in my account. How can I change this if there is a security code that is being send to that old number whenever I try changing my phone number in the settings?

[bstojadinovic]

Hi Queenie May,

One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number. 

Thank you for reaching out to us. 

[ianresuu]

My phone was stolen and i need to change my phone number, but when I open it on the settings menu. it says " Text message verification on my old number " how can I change that when it's already lost. need help ASAP.