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I didn't receive a text message verification code

Active Member
Jill D Member Since: May 29, 2019
61 of 1,173

I can't create my profile because I never received the phone verification code.

Jill Damron

**Edited for community guidelines**

Active Member
Taber D Member Since: Jun 6, 2019
62 of 1,173

I am also having this same problem. I am setting up my account but am unable to proceed because I never receive a verification code to my mobile. I've tried on 2 different browsers and the mobile site.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
63 of 1,173

Hi Taber, 

A member of the Customer Support Team will assist you with your phone verification.


-Avery
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Active Member
M U Member Since: Jun 7, 2019
64 of 1,173

To Whom It May Concern:

 

I'm also trying to set up a new account and have not received a text message despite multiple attempts. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
65 of 1,173

Hi M U,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.


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Active Member
Jennifer A Member Since: Jun 24, 2019
66 of 1,173
Is verification available as phone call? I do not receive SMS messages on my phone
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
67 of 1,173

Thank you for reaching out to us, Jennifer.

 

One of our team members will reach out to you directly via email to assist you with your verification process. 

~ Bojan
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Active Member
Jill S Member Since: Jun 28, 2019
68 of 1,173

Hello, I am experiencing the same issue. No verification message recieved.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
69 of 1,173

Hi Jill,

 

One of our team members will reach out to you via ticket and assist you further with your verification, thank you.


Untitled
Active Member
Vanessa B Member Since: Jul 5, 2019
70 of 1,173

I am also having this trouble.  I entered the correct number and still have not received a verification code.

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