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I didn't receive a text message verification code

Community Guru
Nina K Member Since: Nov 29, 2017
61 of 447

Hi Alex,

I've escalated your concern and one of our agents will be reaching out to assist you very shortly, thank you.

~Nina
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Active Member
Mohammad A Member Since: Mar 3, 2018
62 of 447

I'm also facing this problem! The verification code isn't sending

Moderator
Avery O Moderator Member Since: Nov 23, 2015
63 of 447

Hi Mohammad, 

Could you please add your phone number on your profile so that you can receive the SMS for the phone verification? Thank you!


-Avery
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Active Member
Zed B Member Since: Mar 9, 2018
64 of 447

Hi. Please help, I have the same problem.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
65 of 447

Hi Zed,

One of our agents will reach out to you and assist you further, thank you!


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Active Member
Jennifer B Member Since: May 10, 2018
66 of 447

How do we submit a request for help if we are having this problem, too? I don't see a request for support anywhere. In other words, I need help with this also!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
67 of 447

Hi Jennifer, and Sara, 


Please expect the Customer Support Team to reach out to you separately to assist you. 


-Avery
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Active Member
Sara H Member Since: May 10, 2018
68 of 447

I'm creating my profile and am not receiving a verification code via text. It is a valid number and I've tried multiple times. Thank you for your assistance!

Active Member
Bryce S Member Since: May 16, 2018
69 of 447

I have not received a verification text. Could someone contact me? 

Thanks. 

Community Guru
Nina K Member Since: Nov 29, 2017
70 of 447

Hi Bryce,

We'll have one of our agents get in touch with you to assist you with this. Thanks!

~Nina
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