I didn't receive a text message verification code

[danielle_kress]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[JoanneP]

Hi Michael,

One of our team members will reach out to you via a support ticket and will assist you directly in completing the phone verification step. Thank you!

[JoanneP]

Hi Leah,

I checked your account and saw that you already reached out to our team directly. One of our team members will update your ticket and assist you further with your concern. Thank you!

[gossjulie]

I entered my phone  number to verify my profile and I never received a text. When I tried again, it tells me that I failed to verify that phone number and to enter a different number. 

[AveryO]

Hi Julie, 

I have shared your account information with the Customer Support Team and they will reach out to you to assist you further with your account. 

[vlad_khr]

Hello. The phone is not getting sms verificaiton code.
What am I going to do to verify my telephone number?

[grimesr]

I am not sure if this will help, but many people use free inbound text message service like https://freephonenum.com/ You can get activation codes this way.

Also, if you are in NY, why is your time on your profile 4pm? Maybe you have the wrong timezone?

[BojanS]

Hi Vlad,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you!

[2b7d0232]

I'm trying to set up my first freelancing account, but someone else is using my phone number. I don't have any other phone numbers to use. Could an admin contact me, please?

[AveryO]

Hi Charles, 

I've shared your concern with the Customer Support Team and they will reach out to you to assist you further with your concern. 

[jamesmonsour]

Using my girlfriends computer, I mistakenly entered my number into her profile tab. She logged into her account and already removed mine for her number fixing it. but now when i go to use my phone number for a security code text log in, it says its already being used for another profile, when its not.

[AveryO]

Hi James, 

A member of the Customer Support Team will reach out to you to assist you further with your account concern. 

[9ee29a0c]

Hi, I am having the same problem - i try to send the verification and i dont get a text..
Thanks

[BojanS]

Thank you for reaching out to us, Dan.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[goldartconsult]

I cannot get a text to verify myself

[AleksandarD]

Hi Stuart,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[ac3d9596]

Cleared cache/cookies and tried different browsers (chrome, edge). 

Tried restarting mobile.

I use Google Fi carrier.

Would appreciate some assistance!

[cameronlmeier]

I keep getting this message when trying to confirm my account. I do not recall creating an account with my phone number. Does anyone know how to fix this issue so I can register?

[BojanS]

Thank you for reaching out to us, Cameron and Jason.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.

[heatherr1985]

I have tried twice to create an account on Upwork. I fill in all the info after logging in and then click the button at the bottom of the page to verify my cell phone number. When I enter my cell phone number it says that my phone number is linked to another account but I have never created another account with my phone number before. How can I fix this so I can start working on Upwork?

Any help is greatly appreciated!

Thank you in advance.

Heather

[AveryO]

Hi Heather, 

I have shared your concern with the Customer Support Team and they will reach out to you to assist you further. 

[elyse_golden]

I am having this problem as well. I click verify and it says "phone number failed to verify"

[AveryO]

Hi Elyse, 

I'll go ahead and share your account information with the team so that they can reach out to you and assist you with your account concern. 

[d917399f]

Hello, I am in the same position. I also tried the steps recommended in earlier threads on this chat to no avail. 

[AleksandarD]

Hi Bill,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[argormley]

I also have not received the text message verification code, I tried in the app in safari in google chrome and Firefox.