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I didn't receive a text message verification code

Moderator
Goran V Moderator Member Since: Mar 24, 2017
81 of 250

Hi Alison,

 

One of our team members will reach out to you via ticket and assist you further with the verification code, thank you.


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Active Member
Kathryn P Member Since: Dec 2, 2018
82 of 250

Hi Goran, I have the same issue. I click and click and never get a text verification code which is preventing me from getting into my account. Thank you. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
83 of 250

Hi Kathryn, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 


-Avery
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Active Member
Carl W Member Since: Feb 5, 2018
84 of 250

I am in the process of filling out all of the necessary fields so that I can begin looking for work as a freelancer on upwork. However, there is a step that asks for your phone number and it says that a 5-digit verification code will be sent to your phone. I have entered my phone number several times now and am yet to recive the 5-digit code. Can anyone help me with this, as I have already invested a good bit of time up to this point and the system will not let me go any further until I have this 5-digit code. Thanks

Moderator
Avery O Moderator Member Since: Nov 23, 2015
85 of 250

Hi Carl, 


I went ahead and asked the Customer Support Team to reach out to you to assist you. You should receive an email from one of our Customer Support Agents to help you further.


-Avery
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Active Member
Mary L Member Since: Mar 1, 2018
86 of 250

I am having the same issue. 

Community Guru
Ryan C Member Since: Feb 3, 2017
87 of 250

Hello Mary,

 

I have escalated your concern. One of our team members will reach out to you shortly. Thank you!


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Active Member
Ryan S Member Since: Mar 5, 2018
88 of 250

Hello. I'm having the same issue. 

Community Guru
Nina K Member Since: Nov 29, 2017
89 of 250

Hi Ryan,

 

We'll have a member of the team reach out to you directly to help assist you with this.

~Nina
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Active Member
Raghul S Member Since: Mar 15, 2018
90 of 250

Can you do the same for me too! I am not receiving any code either. 

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