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I didn't receive a text message verification code

Moderator
Avery O Moderator Member Since: Nov 23, 2015
951 of 977

Hi Luana, 


A member of the Customer Support Team will reach out to you to assist you with your phone verification. 


-Avery
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Active Member
Amanda F Member Since: Aug 13, 2019
952 of 977
My verification text has not been sent to my phone after several requests. Please contact me.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
953 of 977

Hi Amanda,

 

I checked this for you and it looks like your phone verification process was completed successfully. May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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Active Member
Craig B Member Since: Jul 16, 2019
954 of 977

Hi Moderators,

 

I'm trying to finish the create account/create profile step but it won't let me past the verify phone number page.

 

Any phone number I put in just gets stuck and doesn't let me past.

 

Best,

Craig Bossley

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
955 of 977

Thank you for reaching out to us, Craig.

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

~ Bojan
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Active Member
Allison D Member Since: Aug 13, 2019
956 of 977

I didn't receive a text message for verification. Could someone assist me?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
957 of 977

Thank you for reaching out to us, Allison. I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
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Active Member
Raven S Member Since: Aug 13, 2019
958 of 977

I'm having trouble with phone verification as well. I enter my number and click "Verify Phone Number" and I get the message "You failed to verify this phone number. Please provide a different number.". Also, the code never comes through. I cleared cache and tried it in Firefox to no avail. Please help.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
959 of 977

Hi Raven,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Raymond K Member Since: Aug 14, 2019
960 of 977

Each time I click the Continue button I see a message to enter my token from the phone but I never receive a text and I have rechecked the number several times and is correct.

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