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I don't have a last name!

08e59ccc
Active Member
Anurag T Member Since: Mar 4, 2020
1 of 15

Hey, when I was signing up, it was necessary to put the last name so I just put my family name "Trivedi" but on my legal documents and my bank account, my official name is only "Anurag".

Because of this, my withdrawal mode is not syncing with my bank because on Upwork my name is Anurag Trivedi but on my bank, it's only Anurag.

I couldn't find any way to contact customer support, can anyone please help me out with this?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 15

Hi Anurag,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
obaak
Active Member
Abdullah U Member Since: Jul 17, 2020
3 of 15

I have the same problem. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 15

Hi Abdullah,

 

In cases like this we suggest a user to use a formal salutation in the first name field (like Mr., Mrs, Ms.) and their name in the last name field. That would be unlikely to cause issues with adding your bank account. Thank you.

~ Goran
Upwork
digipartner
Active Member
Shubham P Member Since: Aug 17, 2020
5 of 15

 This didn't help.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 15

Hi Shubham,

 

I can see that you`ve already created a ticket and our team will assist you further directly there. Regarding your name, to submit a name change request o to Settings > Contact Info and update your name. Thank you.

~ Goran
Upwork
nehasahore
Active Member
Neha S Member Since: May 24, 2021
7 of 15

Hi i am facing the same issue, my name is neha in all documents so what should we do any recommendation from your side

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
8 of 15

Hi Neha,

 

As you only have one name, you can use the same name in both the first name and last name fields. Let us know if you need further help.

 

Thank you.

~ Aleksandar
Upwork
foysal979
Active Member
Foysal D Member Since: May 31, 2021
9 of 15

Please help me. I have the same problem. and tried to add my bank account it got declined because of the name in Upwork. I don't have my last name my bank account or their documents.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 15

Hi Foysal,

 

Please refer to the instructions shared in the previous post here: 

  • As you only have one name, you can use the same name in both the first name and last name fields. Let us know if you need further help.

Thank you.

~ Goran
Upwork