Mar 4, 2020 10:23:37 AM by Anurag T
Hey, when I was signing up, it was necessary to put the last name so I just put my family name "Trivedi" but on my legal documents and my bank account, my official name is only "Anurag".
Because of this, my withdrawal mode is not syncing with my bank because on Upwork my name is Anurag Trivedi but on my bank, it's only Anurag.
I couldn't find any way to contact customer support, can anyone please help me out with this?
Mar 4, 2020 10:45:38 AM by Bojan S
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jul 17, 2020 03:36:37 AM by Goran V
In cases like this we suggest a user to use a formal salutation in the first name field (like Mr., Mrs, Ms.) and their name in the last name field. That would be unlikely to cause issues with adding your bank account. Thank you.
Aug 17, 2020 12:51:06 AM by Goran V
I can see that you`ve already created a ticket and our team will assist you further directly there. Regarding your name, to submit a name change request o to Settings > Contact Info and update your name. Thank you.
May 24, 2021 02:52:54 AM by Neha S
Hi i am facing the same issue, my name is neha in all documents so what should we do any recommendation from your side
May 24, 2021 05:21:13 AM by Aleksandar D
As you only have one name, you can use the same name in both the first name and last name fields. Let us know if you need further help.
May 31, 2021 01:04:05 AM by Foysal D
Please help me. I have the same problem. and tried to add my bank account it got declined because of the name in Upwork. I don't have my last name my bank account or their documents.
May 31, 2021 01:05:27 AM by Goran V
Please refer to the instructions shared in the previous post here:
May 31, 2021 01:08:31 AM by Foysal D
Sep 26, 2020 05:58:30 AM Edited Sep 26, 2020 05:59:40 AM by Swati A
I am facing the same problem. could you help me?
Sep 26, 2020 07:06:41 AM by Nikola S
We checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response. If you have further questions feel free to follow up on the ticket and our team will be happy to help you.
Nov 5, 2020 09:10:00 AM by Andrea G
Could you please try to use “Ms.” or “Mr.” as your First Name and your single name as the Last Name?
Let us know if you need any further assistance.