I got a profile rejected on the portal, but it doesn't say why

[egimbernat]

Hi!

I think that my information is complete, anyway I see rejected on the site, but without any reason. What can I do?

[JoanneP]

Hi Esteban,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[egimbernat]

Hi Joanne,

I haven't been contacted in over a month. What else can I do?

[AndreaG]

Hi Esteban, 

I'm sorry for this inconvenience. I followed up with the team and can confirm they've reached out to you via support ticket #31481124. If you have any further questions feel free to reply directly to the team so they can review and assist you further.

Thanks!