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28d105bc
Community Member

I have changed my e-mail in Upwork account and can't log in by new one

Hello there

 

Recently i have changed my account's mail. It has renewed in my settings panel all right.

 

But i can't log in with it, Before that i have google (gmail) log in option and can log in even without password. Then i set new password and new e-mail (also gmail), but i coudn't log in with it.

Strangely i still can login with my older e-mail (by google log-in). Please help this is confusing.

 

Sincerely yours, Eugene

4 REPLIES 4
BojanS
Community Manager
Community Manager

Hi Eugene,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

~ Bojan
Upwork
28d105bc
Community Member

Hi there

 

I just have tried in another browser (Opera) - same problem. Older email Google log-in is working. New one - redirects back to login screen.

 

Sincerely yours, Eugene

BojanS
Community Manager
Community Manager

Hi Eugene,

 

We'll have one of our agents reach out to you via a support ticket to further assist you with this issue. 

 

Thank you for your patience. 

~ Bojan
Upwork
28d105bc
Community Member

Thank you

 

Sincerely yours, Eugene

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