I have reached the maximum number of tries on my security question, and the email account is old

[tschoepe]

hello,

A bit of predicament here.  the email address on my account, **edited for Community Guidelines**
, is an old email account that I can no longer access.  And, I have reached the maximum number of tries on my security question.  So, I need to change the email associated with my account to **edited for Community Guidelines**, so I can reset my security question.

I have a client that sent me a proposal, and I accepted.  When I went to fill out the W9, that is when it prompted me to verify my security question.

Thank you,

Kent

[AveryO]

Hi Kent, 

I have shared your concern with the team, and a member of the Customer Support Team will reach out to you directly on your new account email to assist you further.

[vryadovoi]

Hello,

i've stuck with same problem. My old email **Edited for community guidelines** no longer works and i have reached the maximum number of tries on security question. Can you associate my account with my new email **Edited for community guidelines**

?

Thanks,

Victor

[BojanS]

Hi Victor,

I just sent you a PM with more information regarding your concern.

Thank you.

[gerdcee]

Hi,

I am experiencing the same thing. I clicked on the forgot password but nothing was sent. 

Gerard

[JoanneP]

Hi Luis Gerard,

I checked that you are already corresponding with one of our team members regarding your password. Please check the update that the agent posted on your ticket. Thank you!

[2780b9bb]

Hello i also have concern regarding to this, I forgot my Security Question's answer. I have pending client on my account please help me to settle to this.

[PradeepH]

Hi Cheryl,

Thank you for your message. You can refer to this help page for step by step guide to reset your security questions and answers.

Thank you,

Pradeep