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Shannie's avatar
Shannie M Community Member

I need a payment retry

Hello. I need help from upwork. My old card which was registered to receive the payment got closed. I found out about it after i have click get paid so the payment has already been processed to my old card. Now since the card is closed the payment is floating. I have already updated the payment method to my new card details and i need upwork to retry the payment as i need to settle my wifi bill tomorrow. I hope someone could help me i have been spending the last 2 hrs going in and about to the customer chat support. No help was ever made. 

2 REPLIES 2
Nikola's avatar
Nikola S Moderator

Hi Shannie, 

 

Thank you for reaching out to us. I would like to let you know that if there are any issues with your bank account, the funds should be returned to your Upwork account. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you.

 

~ Nikola
Shannie's avatar
Shannie M Community Member

Hi, good morning!

Thanks for your response. Is there no other way to expedite this? My bills
are due today. My wifi will be cut off if not settled and I cant let that
happen as it is necessary for me to deliver my responsibility with my
upwork client. What is the best way for me?
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