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sarma204
Community Member

I need help with my account verification

Hi I am helping a friend managing a web development project on Upwork. I posted the job from my account and added him as a co worker in the chat so we could communicate with the developer. But when I tried to hire the freelancer using his debit card. Upwork didn't allow me. It is his project and I am just helping him out. I added his master card in payment method but Upwork didnt approve the transaction. Also they have put my account on hold.Now asking me to verify my identity. When I am trying to verify identity. They are saying me to upload "id card of the person whose name was present on the payment method"

But it was  my friends name. They want me to verify my identity but they are thinking my friend as me. So what to do now? Please help. I didnt make any policy violation just added a payment methode. I really need help!! Thank You!!

1 REPLY 1
AndreaG
Moderator
Moderator

Hi Syed Sarmad,

 

Someone from our team will reach out to you directly via support ticket to assist you with your Billing Method.

 

Thanks!

~Andrea
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