yosek
Member

I provided my RFC, but my balance still shows a withhold of 20%, is that normal?

I'm new to Upwork. I read that I need to provide my RFC or else the system will uphold 20% of my earnings. I did that a couple of hours ago but my balance still shows my payment minus 20%. Is that normal? Does it usually take that long to update? Does it have to do with the "services on hold" message that prompts me verify my identity?

3 REPLIES 3
pradeephele
Moderator
Moderator

Hello Jose,

 

I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you.

Pradeep H.


Upwork
2c3d933e
Member

My tax information is not verified yet, but it's been a while now and I can't get paid. Can you help me?

Hi Ixchell, 


It looks like you are yet to fill up your Form W-8BEN. Kindly go to your Tax Information page and fill-up the form to confirm that you are a non-US person. Please also add your RFC information on the same page.


~ Avery
Upwork