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I was required identity-verification but can't do video chat with support.

mahmudur2020rah
Active Member
Mahmudur R Member Since: May 11, 2020
1 of 8

Hello

I started as freelancer on upwork month ago.

Few days ago, I got first task so upwork support asked me verification.

Unfortuantely, I couldn't login into upwork. so I log in now.

But start verification button is not working.

Can you please help me?

Looking forward to your reply.

Regards.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
BEST ANSWER
2 of 8

Hi Mahmudur,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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3990412c
Active Member
Maxim K Member Since: Jun 12, 2020
3 of 8

Hello! I have the same issue. I've uploaded ID and it has been approved, but now I can't start a video chat. "Start chat" button on https://www.upwork.com/ab/identity-verification/ just redirects me to support.upwork.com. What should I do to verify my identity?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 8

Hi Maxim,


Could you please try using Firefox to start the process? If you`re still experiencing the same problem after this, let me know. Thank you.


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3990412c
Active Member
Maxim K Member Since: Jun 12, 2020
5 of 8
Hi Goran,

Unfortunately, I have same behaviour in FF too.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 8

Thank you for the confirmation, Maxim,

 

Our team will reach out to you via ticket as soon as possible and will assist you further with your verification.


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betsyburkedesign
Active Member
Betsy B Member Since: Jan 1, 2018
7 of 8

I have this same exact problem. I click the "start chat" button to initiate a video call to verify my identity and it fowards me to the support page. I deleted all cookies and logged back in and it still does this. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 8

Hi Betsy,

 

Could you please try using Firefox as a browser when you initiate it? If the issue persists let us know.

 

Thank you!


~ Bojan
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