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ID Recognised as "Incorrect Format"

crepebretonne
Active Member
Gabrielle S Member Since: May 11, 2020
1 of 5
Hello,
 
I encounter a problem when I try to set up a payment method: my 18 digit Chinese national ID number ending in "x" is marked by system as "incorrect format", any idea how I could solve this? Thank you : )
 
Best regards,
Gabrielle 
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 5

Hi Gabrielle,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

~ Goran
Upwork
crepebretonne
Active Member
Gabrielle S Member Since: May 11, 2020
3 of 5

Thank you Goran, I got the email from support team. Hope engineering team could update the user interface soon. 

 

Cheers,

Gabrielle

a1e0945a
Active Member
Ralph G Member Since: Oct 20, 2021
4 of 5

I'm  facing the same problem! My German national ID number ist also marked as "invalid format", even though Upwork has just confirmed my identity with exactly that ID. It is impossible to get to takl or write with a human being and the bots are useless! Who knows how to solve this problem?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 5

Hi Ralph,

 

I'm sorry for the inconvenience this has caused you. Our team has reached out to you via ticket to assist you further. You can access your tickets on this Link, thank you.

~ Goran
Upwork