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andersonshelley
Community Member

ID Verification - Get Started screen freezes

Hello

I need to upload my identity document for verification.

However, I cannot move beyond the Getting Started screen. Upon selection, my screen freezes. I have tried clearing cookies, cache, different browser (edge and google chrome) and making sure pop ups are allowed.

Many thanks, Shelley

4 REPLIES 4
e801affd
Community Member

Same here. My page says failed to load set up verification when I click get started button.

AleksandarD
Community Manager
Community Manager

Hi Shelley,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
jlee1107
Community Member

Hi Shelley, please try on Firefox browser. I had a same issue on Chrome but worked on Firefox.

Thanks a lot John. I did manage to get part way through the process by using a VPN, unsure if that was the reason why or just random. The video chat component is not working so I will try Firefox next!

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