May 31, 2020 02:17:05 AM by Shelley A
Hello
I need to upload my identity document for verification.
However, I cannot move beyond the Getting Started screen. Upon selection, my screen freezes. I have tried clearing cookies, cache, different browser (edge and google chrome) and making sure pop ups are allowed.
Many thanks, Shelley
May 31, 2020 03:42:43 AM by Shuhan L
Same here. My page says failed to load set up verification when I click get started button.
May 31, 2020 04:12:45 AM by Aleksandar D
Hi Shelley,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 1, 2020 05:19:43 PM by John L
Hi Shelley, please try on Firefox browser. I had a same issue on Chrome but worked on Firefox.
Jun 1, 2020 10:57:39 PM by Shelley A
Thanks a lot John. I did manage to get part way through the process by using a VPN, unsure if that was the reason why or just random. The video chat component is not working so I will try Firefox next!