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Re: ID Verification - Get Started screen freezes

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Active Member
Shelley A Member Since: May 31, 2020
1 of 5

Hello

I need to upload my identity document for verification.

However, I cannot move beyond the Getting Started screen. Upon selection, my screen freezes. I have tried clearing cookies, cache, different browser (edge and google chrome) and making sure pop ups are allowed.

Many thanks, Shelley

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Active Member
Shuhan L Member Since: May 18, 2020
2 of 5

Same here. My page says failed to load set up verification when I click get started button.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3 of 5

Hi Shelley,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
John L Member Since: May 18, 2020
4 of 5

Hi Shelley, please try on Firefox browser. I had a same issue on Chrome but worked on Firefox.

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Shelley A Member Since: May 31, 2020
5 of 5

Thanks a lot John. I did manage to get part way through the process by using a VPN, unsure if that was the reason why or just random. The video chat component is not working so I will try Firefox next!