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tonyzhou
Community Member

ID Verification again

Dear Community memebers,

 

I got a new job yesterday and Upwork asked to verify by video call.

I'd done the verification yesterday but never thought Upwork stopped my account  and said there was an irregular activity?
Really curious about the reason why Upwork is saying me there was an irregular activity on my account.
Is it because the name on Upwork profile and ID is different.

I explained about this in the step of first verification and Upwork replied that was completely OK and told me the steps to follow.

But why did they ask again to verify and just stopped the service?

Please help me to solve the current issue.

 

Thanks, Tony

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Tony,

 

I checked your account, and I can see that the team already reach out to you regarding your account status. To resolve this, please follow the steps they shared on the email. Our team will be assisting you directly via ticket. Thank you.

~ Joanne
Upwork

View solution in original post

1 REPLY 1
JoanneP
Moderator
Moderator

Hi Tony,

 

I checked your account, and I can see that the team already reach out to you regarding your account status. To resolve this, please follow the steps they shared on the email. Our team will be assisting you directly via ticket. Thank you.

~ Joanne
Upwork
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